{"id":83092,"date":"2012-05-17T18:47:45","date_gmt":"2012-05-17T10:47:45","guid":{"rendered":"https:\/\/wp-productionenv-bjg9h2g2bgg5b8aa.southeastasia-01.azurewebsites.net\/news\/acsi-index-ranks-dish-network-number-one-in-u-s-customer-service\/"},"modified":"2012-05-17T18:47:45","modified_gmt":"2012-05-17T10:47:45","slug":"acsi-index-ranks-dish-network-number-one-in-u-s-customer-service","status":"publish","type":"post","link":"https:\/\/starpath.global\/news\/acsi-index-ranks-dish-network-number-one-in-u-s-customer-service\/","title":{"rendered":"ACSI Index Ranks Dish Network Number One in U.S. Customer Service"},"content":{"rendered":"<p>[05-17-12] <b>The American Customer Satisfaction Index (ACSI)<\/b> has ranked U.S. pay-TV operator <b>Dish Network<\/b> first among large U.S.-based satellite and cable providers for customer experience, including overall value, customer satisfaction and customer loyalty in its 2012 report published May 16.<\/p>\n<p>&nbsp; &nbsp;ASCI is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The overall ACSI index factors in scores from more than 225 companies in 47 industries and from government agencies during the previous four quarters.<br \/>\n&nbsp; &nbsp;The ASCI survey placed Dish Network above its main pay-TV competitor <b>DirecTV<\/b>, as well as <b>Comcast, Time Warner<\/b> and <b>Charter<\/b> in overall customer satisfaction. Dish Network also led the cable and satellite industry in call center and website satisfaction.<br \/>\n&nbsp; &nbsp;\u201cCustomer satisfaction has been a big focus for Dish,\u201d Dish Network CCO Bernie Han said in a statement. \u201cWe\u2019re pleased to see that our efforts to deliver a best-in-class service experience are being recognized by our customers, but we know that we have a lot more room to improve.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[05-17-12] The American Customer Satisfaction Index (ACSI) has ranked U.S. pay-TV operator Dish Network first among large U.S.-based satellite and cable providers for customer experience, including overall value, customer satisfaction and customer loyalty in its 2012 report published May 16. &nbsp; &nbsp;ASCI is a national economic indicator of customer evaluations of the quality of products [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[2],"tags":[],"class_list":["post-83092","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/starpath.global\/blog\/wp-json\/wp\/v2\/posts\/83092"}],"collection":[{"href":"https:\/\/starpath.global\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/starpath.global\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/starpath.global\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/starpath.global\/blog\/wp-json\/wp\/v2\/comments?post=83092"}],"version-history":[{"count":0,"href":"https:\/\/starpath.global\/blog\/wp-json\/wp\/v2\/posts\/83092\/revisions"}],"wp:attachment":[{"href":"https:\/\/starpath.global\/blog\/wp-json\/wp\/v2\/media?parent=83092"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/starpath.global\/blog\/wp-json\/wp\/v2\/categories?post=83092"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/starpath.global\/blog\/wp-json\/wp\/v2\/tags?post=83092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}